This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels (such as third party website links) and the purchase by you of the services and products we provide. Not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.


  1. Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels.
  2. Except for the sale of private transfers, accommodation, travel and tours we personally provide, our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as sightseeing tour operators or serviced apartments. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us.
  3. Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish – please contact us via our web form.
  4. Where your contract is not with kembarauk.co.uk but with a third party supplier such as a sightseeing tour operator or serviced apartment, kembarauk.co.uk may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
  5. Please make sure that you have read and understood the terms and conditions or policy sections on the Channels, it is your responsibility to make sure you have done so.
  6. You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
  7. If there are any changes to the details supplied to us by you it is your responsibility to inform kembarauk.co.uk via our web form as soon as possible.
  8. We won’t send you e-mails which you do not want but we can’t guarantee that third parties to whom your details are sent won’t do so.
  9. Our Channels will not stop you from making impossible bookings such as two tours to the same place at the same time. If you make that kind of booking we won’t give you a refund.
  10. We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
  11. kembarauk.co.uk does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
  12. Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some bookings made with Visa, MasterCard or American Express credit cards.